Return Policy

Return Policy

At CONTROL AUTOMATION TECHNOLOGY (CAT), we are committed to ensuring your satisfaction with our IoT devices. If you are not fully satisfied with your purchase, we offer the following return policy.

1. Return Eligibility

1.1 Time Frame
Customers may return the Devices within [X] days of receiving the product. The return period begins from the date of delivery.

1.2 Condition of Products
To be eligible for a return, the Devices must be:

• In their original, unused condition.
• Unopened (if the device is in sealed packaging).
• In the original packaging with all accessories, manuals, and documentation included.
• Not damaged, altered, or modified in any way.

1.3 Non-returnable Items
The following items are not eligible for return:

• Devices that have been used or installed.
• Devices purchased as part of a special promotion or clearance sale.
• Personalized or custom-made Devices.
• Products not purchased directly from CONTROL AUTOMATION TECHNOLOGY (CAT).

2. Return Process

2.1 Request a Return
To initiate a return, please contact our customer service team at [Contact Email] or [Contact Number] with the following details:

• Order number.
• Product(s) you wish to return.
• Reason for return.

2.2 Return Authorization
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

2.3 Shipping Costs

• Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective product, incorrect item shipped).
• Original Shipping Fees: Shipping costs from your original order are non-refundable.

2.4 Restocking Fee
A [X]% restocking fee may apply to returns if the product is opened or has been used, as determined by our customer service team.

3. Refunds and Exchanges

3.1 Refunds
Once the returned product is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take [X] business days for the refund to appear in your account.

3.2 Exchanges
If you wish to exchange the product for a different model or size, please contact our customer service team for assistance. If the exchange is approved, we will provide you with instructions on how to return the original item and ship the replacement product.

4. Warranty and Defective Products

4.1 Defective Products
If the product is defective or damaged upon receipt, please contact us within [X] days to request a replacement or refund. In such cases, we will cover the return shipping costs and ensure the defective item is replaced or refunded.

4.2 Warranty Claims
For warranty issues beyond the return period, please refer to our warranty policy for more information on how to submit a warranty claim.

5. Exceptions

CONTROL AUTOMATION TECHNOLOGY (CAT) reserves the right to refuse returns or exchanges if the returned product does not meet the eligibility criteria outlined above.